Category: Social Media

A recent report from Check Point Research revealed a shocking statistic – the Microsoft-owned business platform LinkedIn is impersonated in nearly half of all phishing attacks globally.

One of the ways scammers leverage LinkedIn to deploy their phishing attack is when they zero in on anyone seeking a new job or career change. While e-mails like “You have 1 new invitation” or “Your profile has been viewed by 63 people” can be authentic, it’s critical to verify the e-mail address it’s sent from to ensure that it’s genuinely from LinkedIn. These impersonators will send e-mails that look identical to the real ones, with links to fake LinkedIn pages that will rip off your information as soon as you enter it.

Another way cybercriminals leverage LinkedIn is by creating fake profiles and messaging people about job opportunities. Once you’re on the hook, they’ll either ask for a small payment upfront to process your application (that you’ll never see again) or send you a link to a form you must fill out that’s actually a phishing link in disguise.

LinkedIn is aware of the problem and is working on developing advanced security features to protect its users. Here are three of the current security features it has already deployed:

1. Suspicious Message Warnings – LinkedIn’s technology can detect messages from people who are attempting to take you off the platform or are saying something potentially inappropriate, and will send you a warning notification.

2. Profile Verification – This feature allows you to verify your page’s authenticity. By submitting an additional form of ID, you can get a verification badge on your profile, so anyone who looks at it knows you are who you say you are. This is a valuable feature since scammers are always looking for fresh targets and have pages that get shut down quickly, so they don’t often bother keeping information up-to-date.

3. Profile Information – This feature allows you to see the details of a person’s profile to help you determine whether or not to respond to a message, accept a connection request, trust an offer, etc. Under your profile, if you click “More” and select “About this profile” from the drop-down menu, you’ll see information like:

● When the profile was created.
● When the profile was last updated.
● Whether the member has verified a phone number.
● Whether the member has a work e-mail associated with their account.

4. AI-Generated Profile Picture Detection – Scammers will use AI to generate realistic profile pictures of fake people to create fake profiles used to scam users. Scarily, LinkedIn’s research showed that users were generally unable to visually distinguish real faces from these synthetically generated ones. As a result, LinkedIn partnered with Academia to develop and deploy advanced detection features that allow LinkedIn to detect AI-generated profile pictures and shut down their profiles before they cause problems.

Do you use LinkedIn to find jobs, employees or clients? It’s a great resource for business, but it’s important to stay secure. However, LinkedIn’s features are just the first line of defense. If someone in your organization were to fall for a scam and click a bad link, would your internal security solutions be enough to protect your network?

We can help you find out. We’ll do a FREE Security Risk Assessment to help you determine if your network is vulnerable to any type of attack. To book yours, call us at 480-464-0202

The massive wave of layoffs in 2024 brings a cybersecurity threat that most business owners aren’t focusing on – offboarding employees. Even big-time brands that you would expect to have top-of-the-line cybersecurity systems, processes and procedures in place fail to adequately protect themselves from insider threats. This August marks a year since two disgruntled Tesla employees went rogue after being let go and exposed the personal information – including names, addresses, phone numbers and even the Social Security numbers – of over 75,000 people, including employees.

And, of course, the issue is expected to get worse. According to NerdWallet, as of May 24, 2024, 298 US-based tech companies have laid off 84,600 workers and counting. This includes major layoffs at big companies like Amazon, Google and Microsoft, as well as smaller tech start-ups. In total, around 257,254 jobs were eliminated in the first quarter of 2024 alone.

Whether or not you’ll need to downsize your team this year, having a proper offboarding process in place is essential to every business, big or small, because it’s more than a routine administrative task – it’s a critical security precaution. Failing to revoke access for former employees can lead to serious business and legal implications later.
Some of those issues include:

● Theft Of Intellectual Property – Employees can sneak away with YOUR company’s files, client data and confidential information stored on personal devices, as well as retain access to cloud-based applications like social media sites and file-sharing sites (Dropbox or OneDrive, for example) that your IT department doesn’t know about or forgets to change the password to.

A study by Osterman Research revealed that 69% of businesses experience data loss due to employee turnover, and 87% of employees who leave take data with them. Most often, the information you worked hard to gather is sold to competitors, used by them when they’re hired by the competition or used by the former employee to BECOME a competitor. Any way you cut it, it screws YOU.

● Compliance Violations – Failing to revoke access privileges and remove employees from authorized user lists can register you as noncompliant in heavily regulated industries. This simple mistake can result in large fines, hefty penalties and, in some cases, legal consequences.

● They DELETE Everything – If an employee feels unfairly laid-off and retains access to their accounts, they could easily delete ALL of their e-mails and any critical files they can get their hands on. If that data isn’t backed up, you will lose it ALL.

And for those thinking, “I’ll sue them!” Rightfully so, but even if you do sue them and win, the hard reality is that the legal costs, time wasted on the lawsuit and recovering the data, plus the aggravation and distraction of dealing with it all, are greater costs than what you might get awarded if you win the lawsuit and might collect in damages.

● Data Breach – This could be the most terrifying of all. Unhappy employees who feel they have been wronged can make you the star of the next devastating data breach headline and incur a costly lawsuit to go with it. It could be as simple as making one click and downloading, exposing or modifying your clients’ or employees’ private information, financial records or even trade secrets.

Do you have an airtight offboarding process to curb these risks? Chances are you don’t. A 2024 study by Wing revealed that one out of five organizations has indications that some of their former users were not properly offboarded, and those are the people who were astute enough to detect it.
How DO you properly offboard an employee?

● Implement The Principle Of Least Privilege – Successful offboarding starts with proper onboarding. New employees should ONLY be given access to the files and programs they need to do their jobs. This should be meticulously documented to make offboarding easier.

● Leverage Automation – Your IT team can help use automation to streamline revoking access to multiple software applications simultaneously, saving time and resources while reducing the likelihood of manual errors.

● Implement Continuous Monitoring – You can implement software that tracks who is doing what and where on the company network. This can help you identify suspicious behavior by an unauthorized user and help you determine if a former employee retains access to private accounts.

These are only a few ways your IT team can help improve your offboarding process to make it more efficient and secure.

Insider threats can be devastating, and if you think this can’t happen to you, think again. You have to be proactive in protecting your organization.

To find out if any gaps in your offboarding process expose you to theft or a data breach, our team will do a free, in-depth risk assessment to help you resolve it. Call us at 480-464-0202

A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic whiny-pants commenters, I scrolled through a few, you know, for research purposes since I’m in the industry. A few of the complaints sounded so outlandish – like the lady who claimed the technician took a bathroom break in her attic – that it almost seemed impossible they could be true. However, other more common issues on the thread I’ve experienced myself, and to be candid with you, they sucked!

When you are experiencing a tech emergency – be it a broken printer, hardware malfunctions, Internet connectivity issues, login troubles or something similar – poor tech support only worsens the irritation. It leaves you with frustrated employees who can’t efficiently get their jobs done because they’re troubleshooting their tech and on hold with an IT company that is “looking into it” and irritated customers who just want a smooth process when dealing with your organization.

This can result in losing customers and A-player employees to your competitors that don’t have these same daily issues. At first, it might seem dramatic that a few unresolved “tech issues” could cause such a stir, but as these problems continue to repeat themselves, with no solution in sight, resentment grows and will eventually result in these people seeking organizations that don’t have to deal with such headaches.

What can you do to get ahead of the problem? Start by polling your employees. Ask them questions that will help you “grade” your current IT company to see if they’re dealing with your team as fast and efficiently as they should. Here are a few questions to ask:

1. Do you experience any recurring technical problems that haven’t been fully resolved? If so, what are they?
2. How would you rate the response time of the IT support team when you encounter a technical issue?
3. Have you found the IT support team to be knowledgeable and helpful in resolving your issues?
4. Do you feel that the IT company communicates effectively and keeps you informed about the status of your requests?
5. How would you describe your overall satisfaction with the support provided by our IT company?

These questions take only a few minutes to answer and can help you gain valuable insight into whether or not your current IT team is properly handling issues or if there is trouble brewing within your organization that you weren’t aware of.

If you would like to see what good IT support actually looks like, we’ll do TWO FREE hours of support for your organization.

Here are SOME of the ways you could use your time with us:

● Diagnose any computer network problem you are experiencing.
● Check your network’s security against hacker attacks and viruses.
● Scan and review spyware.
● Check your network backup system to make sure it is working properly.
● Diagnose slow, unstable PCs.
● Have us conduct our proprietary 57-point IT Systems Security And Performance Assessment.
● Discuss a project or upgrade you are considering, or even get a second opinion on a quote you received.

To get started, give our team a call at 480-464-0202.

As a business leader, you’re always looking for ways to increase revenue, cut expenses and grow your bottom line. Implementing AI tools, shopping services and running a more efficient operation are great ways to do that. One place you do NOT want to cut corners is using free antivirus or firewall software.

In today’s blog, we’ll share why these seemingly helpful software solutions are a detriment to your business and why a 10-minute call with our team might just be the best investment you’ll make this year

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Free software often lacks necessary features and is limited in what it can detect.Free antivirus software and firewall solutions can protect your business against some known viruses but not all of them, and they likely won’t have the ability to protect you against other comprehensive threats, like malicious files, unknown or unidentified threats and more. Cybercriminals are constantly rolling out new and “improved” viruses to trick even the most robust security solutions, which makes it difficult to believe that free, infrequently updated antivirus solutions could offer the level of protection needed to keep you secure.

There’s no such thing as a free lunch.
While free cybersecurity solutions sound like a good way to save a few bucks, you have to stop and realize these programs will make their money somewhere. The most common ways they make money are through ads, sponsored recommendations and collecting and selling user data. They collect and sell your personal information, like age and gender, and installed apps, to third-party advertisers.

Some free solutions are already infected with malware.
Ironically, these free cybersecurity tools can come with malware already installed to infect your computer upon downloading them. It’s also difficult to determine the difference between real free software solutions and fake ones created by hackers looking to trick unsuspecting business owners who hope to save a buck into downloading an infected version that immediately opens up your network to them.

Free antivirus software is mostly reactive, detecting infections after they’ve happened.
The point of having cybersecurity solutions is to try to prevent a data breach from occurring in the first place. Most free solutions are reactive and won’t keep unwanted intruders out; they simply alert you when one has already breached your network. If you’re going with a free solution, make sure you have a robust recovery plan in place. You’ll likely need it.

Cybersecurity solutions are not as expensive as most business owners think and are more cost-effective than dealing with a data breach. If you have been using free antivirus or firewall software in your organization, it’s time to level up. Our cybersecurity experts will provide you with a FREE Security Risk Assessment that will detail if and where you’re vulnerable and what to do about it. Schedule yours by calling us at 4804640202.

In recent months, the alarming cybersecurity breach at Change Healthcare, the health care payment-processing company under the health care giant UnitedHealth Group, has thrown a spotlight on a chilling reality: cyberthreats can lurk undetected within our networks, ready to unleash chaos at a moment’s notice. The breach, executed by the notorious ALPHV/BlackCat hacker group, involved the group lying dormant within the company’s environment for nine days before activating a crippling ransomware attack.

This incident, which severely impacted the US health care system, a network with a large budget for cybersecurity, underscores an urgent message for all business leaders: a robust cybersecurity system and recovery plan are not optional but a fundamental necessity for every business out there.

The attack began with hackers using leaked credentials to access a key application that was shockingly left without the safeguard of multifactor authentication.

Once inside, the hackers stole data, locked it down, and then demanded a hefty ransom.
This action stalled nationwide health care payment-processing systems, for thousands of pharmacies and hospitals causing them to grind to a halt!

Then things got even worse!
The personal health information and personal information of potentially millions of Americans was also stolen. The hackers set up an exit scam, demanding a second ransom to not release this information.

This breach required a temporary shutdown, disconnecting entire systems from the Internet, a massive overhaul of the IT infrastructure and significant financial losses estimated to potentially reach $1.6 billion by year’s end.

Replacing laptops, rotating credentials and rebuilding the data center network were only a few of the actions the UnitedHealth Group had to take. More than financial, the cost was deeply human – impacting health care services and risking personal data.

While devastating, it’s a powerful reminder that threats can dwell in silence within our networks, waiting for an opportune moment to strike.

It is not enough to react; proactive measures are essential.
Ensuring systems are secured, implementing multifactor authentication, regularly updating and patching software and having a recovery plan in place in the event of an attack are steps that can no longer be overlooked and are basic requirements for doing business in today’s world.

Also, the idea that “We’re too small to be a target” is false. Just because you’re not big enough to make national news, doesn’t mean you’re too small to be attacked!

Cybersecurity isn’t just an IT issue; it’s a cornerstone of modern business strategy. It requires investment, training and a culture of security awareness throughout the organization.

The fallout from a breach reaches far beyond the immediately affected systems. It can erode customer trust, disrupt services and lead to severe financial and reputational damage, and your business, will be the one blamed.

As we consider the lessons from the Change Healthcare incident, it’s your duty to make cybersecurity a top priority. Investing in comprehensive cybersecurity measures isn’t just a precaution – it’s a fundamental responsibility to our customers, our stakeholders and our future.

Remember, in the realm of cyberthreats, what you can’t see can hurt you – and preparation is your most powerful defense.

Is YOUR organization secure? If you’re not sure, or just want a second opinion, our cybersecurity experts will provide you with a FREE Security Risk Assessment that will detail if and where you’re vulnerable and what to do about it. Contact us at 480-464-0202.

If you’re serious about growing a successful, profitable business in 2024 and beyond, there’s no room for pass-the-buck tactics – especially when it comes to IT support. The efficiency of your IT team isn’t just a convenience – it’s a cornerstone of your operational capability. Yet many companies find themselves held back by subpar tech support, with unresolved IT issues lingering, impeding productivity and frustrating employees and customers alike. These recurring issues can significantly slow down your business growth and quickly cut into your profitability.

The reality is that reliable IT support is the backbone of modern business. It ensures operations run smoothly, data remains secure and communication channels remain open. Without it, even the simplest tasks can become complicated, leaving employees to deal with the fallout of unresolved technical problems instead of focusing on their core responsibilities. This can lead to missed opportunities, strained customer relationships and, ultimately, stifling your business’s potential to expand and thrive.

In this article, we will share the common tech issues that are likely happening in your business right under your nose, how they are impacting your business’s growth and what actions you need to take to eliminate them once and for all. Whether you’re dealing with frequent downtime, delayed issue resolution or lackluster service, recognizing and addressing these IT shortcomings is essential for enabling your business to flourish.

Top Signs You Are Settling For Subpar IT Service
Recognizing the signs of inadequate tech support is the first step to getting back on track. These symptoms often manifest slowly and subtly but can have profound implications for your operations and growth over time. Here are the most common indicators that your IT support may not be up to par:

Frequent, Frustrating Downtime
Downtime is not just an inconvenience; it costs your business money. If your systems are frequently offline or your network experiences regular interruptions, it’s a clear sign that your IT support is failing to maintain a stable infrastructure. This not only affects your team’s immediate productivity but also impacts your ability to generate revenue and your reputation with clients, who expect reliability and professionalism.

Slow Response Times
When tech issues arise, response time can be just as critical as the solution itself. Prolonged response times can lead to extended disruptions in your workflow. Effective tech support should offer timely responses and quick resolutions to minimize downtime and keep your business moving forward.
Recurring Problems
Are the same issues cropping up repeatedly? This is a telltale sign of tech support that treats symptoms rather than underlying causes. Quality IT support digs deeper to find permanent solutions, ensuring that once a problem is resolved, it doesn’t return to haunt your business operations.

Lack Of Proactive Measures
Preventive measures are the hallmark of excellent tech support. If your IT service is only reactive – responding to problems after they occur rather than anticipating and mitigating risks beforehand – your business is always operating a step behind. Proactive IT support includes regular updates, backups and security protocols that help prevent issues before they impact your business.

Poor Or Nonexistent Communication
Effective communication is vital in any relationship, including with your IT support provider. If explanations are unclear, tech jargon is used without clear explanations or calls and e-mails go unanswered, it indicates a lack of commitment to client service and can leave you feeling out of the loop and frustrated.

How Bad IT Support Is Affecting Your Business Right Now

Inadequate tech support does more than just create temporary disruptions; it can have lasting effects on your business’s growth trajectory. Here are a few ways poor IT support directly impacts key areas of your business:

Downtime Leads To Lost Revenue
Every minute your systems are down, you’re losing money. For small businesses especially, this can be devastating. Unplanned downtime not only results in lost sales but can also incur additional costs as you scramble to get systems back online. Over time, these losses can accumulate, significantly impacting the financial health of your organization.

Inefficiency Reduces Productivity
When employees are consistently facing IT issues, their ability to perform efficiently is compromised. Simple tasks become time-consuming, reducing overall productivity. This inefficiency not only slows down operations but also affects employee morale and job satisfaction, which are crucial for long-term business success.

Customer Experiences Suffer
Your technology directly impacts your customers, from how they interact with your services online to how you manage their data. Frequent tech issues can lead to poor customer experiences, such as slow service, transaction problems or security concerns. In today’s market, customers are quick to switch to competitors if they feel their needs aren’t being met effectively.

Hindered Scalability
As your business grows, your IT infrastructure needs to evolve to support increased demands. Poor tech support can hinder this scalability, making it difficult to expand operations or integrate new technologies. Without the ability to scale efficiently, your business could miss out on potential growth opportunities.

Compromised Data Security
One of the most severe impacts of inadequate tech support is compromised security. Small businesses are frequent targets for cyber-attacks, and without robust IT support to implement and maintain strong security measures, your business is at a higher risk of data breaches. These breaches can have catastrophic consequences, including loss of customer trust, legal repercussions and substantial financial losses.

How To Choose The Right IT Support For Your Small Business

Selecting the right IT provider is pivotal for ensuring your business’s long-term success. Here are key attributes to look for in a reliable IT support provider:

● Responsiveness
Choose a provider known for quick response times. Efficient problem-solving can drastically reduce downtime, helping maintain continuous business operations.

● Expertise
Ensure the IT support team has the necessary technical expertise to manage your infrastructure. Look for certifications and experience in the specific technologies your business uses.

● Proactiveness
Select a provider that offers proactive support, such as regular system audits, continuous monitoring and preventive maintenance, to avoid issues before they arise.

● Communication
Effective communication is essential. Your IT support team should provide clear, jargon-free explanations and maintain open lines of communication.

● Customization
Opt for a service offering tailored solutions that align with your specific business needs, ensuring more effective and relevant support.

● Reviews And References
Check reviews and ask for references to gauge the provider’s reputation and reliability. Positive feedback from other businesses can be a strong indicator of quality service.

If you’re tired of dealing with recurring issues like downtime, slow response times, ineffective solutions or hearing your employees complain that something is “always broken,” it’s time to look for better IT support. Don’t let poor tech support be the bottleneck that stifles your business’s potential – take action today to ensure your technology propels your business forward.

Get a FREE 10-Minute Discovery with one of our experts by calling us at 480-464-0202.

Steve Wozniak was asked in an interview what he would have done differently if he had been Apple’s CEO instead of Jobs. He said he would have been “a lot nicer to people,” but then quickly added that IF he had been CEO, they might never have released the Macintosh.

Jobs was known for being ruthless and controlling, rude and ill-tempered, driven by a desire for perfection and pushing people to bring products out before they were ready, creating enormous strain within the organization. The OG “mean girl.” Many people couldn’t tolerate working for him, and I’m sure he missed out on a lot of talent for this reason. But in spite of that – or more possibly because of that – he was able to build one of the world’s most iconic brands and successful companies.

I’m not sure that level of “disagreeableness” is necessary for us mere mortals running small businesses vs. the enterprise builders like Jobs, but I do know this: FAR too many business owners tolerate FAR too much from too many people: employees, vendors, clients or otherwise!

One of the reasons so many people loved the character Tony in The Sopranos was because, deep down, they secretly wished they had his backbone and confidence, not taking anything from anyone AND bold enough to do something more than simply holding a grudge against someone who wrongs them.

I’m not suggesting his level of corruption, anger or response is good or healthy. That’s not my point. What I’m saying is that many people would do far better in life if they were unafraid to stand up for themselves, not allowing themselves to be affected by critics and instead becoming a more imposing, respected alpha leader, unafraid of speaking their mind and standing their ground.

This translates directly to the security of your business. If you cower and fear taking a stand for yourself, failing to draw a HARD LINE to protect yourself and your organization, you WILL be taken advantage of. It’s really that simple. There are a lot of people out there with their own agendas who aren’t going to give a rip about you. Many want to take you out, harm you and damage you for their own personal gain, particularly cybercriminals, whose job it is to capitalize on YOUR hard work. To steal YOUR profits. To sneak into your network and steal YOUR data, putting on the line your livelihood and everything you’ve spent years of blood, sweat and tears building.

As a business leader, you must assume a Tony Soprano–level toughness about this. ZERO tolerance for it: be awake and alert, look for such enemies at the gate and get rid of them before the damage they do is irreversible. Further, you need to protect yourself by putting the necessary protections in place to prevent those who mean you harm from getting into your network in the first place. The cold, hard truth is that, at the end of the day, as a leader in your organization, if you’re the victim of a cybercrime, YOU will be the one they blame. Your tail is on the line, and reporters won’t be timid about blasting that headline all over the news.

Business isn’t all about being tough on others – it’s also about innovation and driving your company forward, using the best strategies and best practices of those who lead the way, including protecting what you’ve built. It can all be taken away with one wrong mouse click if you don’t have the foresight to get ahead of the problem.

To stay ahead of the cybercriminals and make sure you’re protected book a 10-Minute Discovery Call with our team of experts to get a free IT Risk Assessment. We’ll perform analysis of your network to identify any vulnerabilities and provide you with a plan of action to fix them. This assessment will give you the peace of mind to do what you do best and focus on growing your business.
Give us a call at 480-464-0202.

In a statement released by the largest telecommunications company in the United States, AT&T, they shared that they recently discovered a dataset for sale on the “dark web” that contained information for about 7.6 million current AT&T account holders and 65.4 million former users, totaling approximately 73 million affected accounts.
AT&T shared that the data released contained passcodes (PIN numbers) and Social Security numbers from 2019 or earlier and did not contain any other personal financial information or call history but could possibly include e-mail and mailing addresses, phone numbers and birthdates.

AT&T has reached out to all customers via e-mail or mail to let them know of the breach and to reset their passcodes. If you’re an AT&T customer, it’s important to be highly critical of any e-mail asking you to change your password. Please make sure it is from AT&T, as it’s suspected other cybercriminals will attempt to capitalize on this issue and send out fake e-mails with malicious links, hoping someone will click on them. If you’re concerned it’s a fake e-mail, call AT&T support and ask them to send another reset link while you’re on the phone.
As for the cause of the breach, it’s still unknown whether the data breach originated from AT&T or one of its vendors, but AT&T has launched an investigation and will likely hire computer forensics specialists to find the cause of the incident.

The organization will also have to scrub any installed malware out of the software that runs its customer account system without disrupting unaffected customers’ service. Between the investigation, cleaning up the issues, lawsuits, legal fees and more, this will be an expensive issue to solve.
That’s why at CompuShooter, we talk about being proactive with cybersecurity so often. While no solution is 100% impenetrable, most are strong enough to keep the majority of hackers out. It is way more costly to deal with the effects of a cyber-attack than it is to prevent one in the first place.

If you’re concerned about the safety of your organization, request a FREE Security Assessment from our team of cybersecurity experts. We’ll analyze your network so you can see if there are exposed entry points in your network that hackers could use to break in. We’ll also advise on how to work with third-party vendors to ensure your and your customers’ data is as secure as possible.

Hackers will do whatever it takes to break into your network. Your job as the CEO is to do whatever it takes to keep them out. We are here to help! Call our office at 480-464-0202.

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At CompuShooter, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over. The problem isn’t that they didn’t know they had bad support; they just didn’t know what good support was.
In today’s blog, we’re sharing 10 things top-level IT providers always do. It’s time to stop settling for tech headaches and subpar service that could be putting you and your company at risk. Great IT providers…

1. They answer the phone during emergencies.
If you have an emergency, you don’t have time to wait on hold or leave a message and hope for a call back; you need help NOW! Reliable IT providers know that time matters and will either answer their calls live or respond in 30 minutes or less.

2. They are consistently easy to reach and highly responsive when you need them for non-emergencies.
Are they readily available, even for small tech-support issues? One way to check is to ask around your office. Does your staff enjoy working with them, or are they tired of dealing with the same issues repeatedly, dealing with unhappy customer support or waiting forever for solutions? If the answer is no, that’s a red flag.

3. Do they offer after-hours support?
At the bare minimum, any IT company worth their weight will answer their phones LIVE (not voice mail or phone trees) and respond from 9:00 a.m. to 5:00 p.m. every weekday. But many CEOs and executives work outside normal “9 to 5” hours and need IT support both nights and weekends. High-quality IT companies can be reached after-hours any time, any day, and will still provide a fast response time.

4. They proactively monitor your network.
You shouldn’t be alerting your IT company to an issue! Their team of technicians should be monitoring your systems for downtime, breaches, inefficiencies and more and coming to YOU with proposed solutions and updates.

5. They have a customer-centric system that is easy for YOU to use.
Can you easily “open a ticket” in their IT management portal so they can properly assign, track, prioritize, document and resolve your issues quickly? Their ticketing system should be set up to make it easy for customers to submit requests. If they don’t have a system in place, we can practically guarantee your requests will sometimes get overlooked, skipped or forgotten. If this is the case, it’s time to question whether their customers are their true focus.

6. Have they prepared, proposed and implemented a cybersecurity plan for your organization, including protection against ransomware and data loss?
Cybersecurity is a huge issue! If your IT team hasn’t come to you with a plan on how to protect your business, they might not be qualified to provide you with the level of support and protection you need, which is undoubtedly putting you at risk.
You want to work with an IT provider that takes cybersecurity seriously and is regularly proposing new solutions to keep you secure from hackers’ latest advances.

7. Do they provide detailed invoices that clearly explain what you are paying for?
Do you know exactly what you’re getting for your money? This problem shows up in one of a few ways. The most common thing we see is a client being charged a flat fee, but they have no idea what that service includes. Can they get help with their printer? How about sourcing new computers? What’s extra? You deserve to know.
Another issue is overcharging for a level of support that doesn’t reflect the price tag. Important: expensive support does not necessarily mean the service is better!
A common problem we hear about is when businesses hire an IT company because they offer a very low price and then end up ‘nickel and diming’ their clients for every small request to make up for the bottom-feeder price they’re charging.
When choosing an IT provider, make sure they’re willing to be 100% transparent about costs, so you always know where your money is going.

8. They carry cyber liability and errors and omissions insurance to protect you.
If your IT team creates a problem with your network that causes you to be down for hours or days, to lose data or to get hacked, who’s responsible? What if one of their technicians gets hurt at your office? Or damages your property while there?
In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance, workers’ compensation and cyber liability—and don’t be shy about asking them to send you the policy to review!

9. They INSIST on doing periodic test restores of backups to make sure the data is not corrupt and could be restored in the event of a disaster.
If your IT provider isn’t regularly backing up your data and making sure it’s backed up, you could lose EVERYTHING if you need a restore. We have seen this happen. Make sure your IT company is treating your data as if it’s as valuable as their own.

10. They get projects done on time and on budget.
If your IT provider is constantly tacking on fees or delaying projects, it’s time to switch. Great IT providers accurately estimate project timelines and work hard to stick as closely to the schedule and budget as possible. Things can and will go wrong from time to time, but they should be quickly communicated with proposed solutions.
It’s time to stop settling for flat-out poor IT service. Tech nightmares should be a thing of the past. If you want to know what trustworthy, reliable IT support is, we’ll perform a FREE, no-obligation Network Assessment so you can see how our team of experts will work together to handle your network stress-free. We’ll provide optimization ideas, share if and where you could be vulnerable to a cybersecurity issue and leave you with a list of ways to improve the technology in your business.

To get started, click here to book your FREE Network Assessment now or call our office at 480-464-0202.

Title: 10 Things Great IT Providers Always Do

What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At Compushooter we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and over. The problem isn’t that they didn’t know they had bad support; they just didn’t know what good support was.

In today’s blog, we’re sharing 10 things top-level IT providers always do. It’s time to stop settling for tech headaches and subpar service that could be putting you and your company at risk. Great IT providers…

1. They answer the phone during emergencies.

If you have an emergency, you don’t have time to wait on hold or leave a message and hope for a call back; you need help NOW! Reliable IT providers know that time matters and will either answer their calls live or respond in 30 minutes or less.

2. They are consistently easy to reach and highly responsive when you need them for non-emergencies.

Are they readily available, even for small tech-support issues? One way to check is to ask around your office. Does your staff enjoy working with them, or are they tired of dealing with the same issues repeatedly, dealing with unhappy customer support or waiting forever for solutions? If the answer is no, that’s a red flag.

3. Do they offer after-hours support?

At the bare minimum, any IT company worth their weight will answer their phones LIVE (not voice mail or phone trees) and respond from 9:00 a.m. to 5:00 p.m. every weekday. But many CEOs and executives work outside normal “9 to 5” hours and need IT support both nights and weekends. High-quality IT companies can be reached after-hours any time, any day, and will still provide a fast response time.

4. They proactively monitor your network.

You shouldn’t be alerting your IT company to an issue! Their team of technicians should be monitoring your systems for downtime, breaches, inefficiencies and more and coming to YOU with proposed solutions and updates.

5. They have a customer-centric system that is easy for YOU to use.

Can you easily “open a ticket” in their IT management portal so they can properly assign, track, prioritize, document and resolve your issues quickly? Their ticketing system should be set up to make it easy for customers to submit requests. If they don’t have a system in place, we can practically guarantee your requests will sometimes get overlooked, skipped or forgotten. If this is the case, it’s time to question whether their customers are their true focus.

6. Have they prepared, proposed and implemented a cybersecurity plan for your organization, including protection against ransomware and data loss?

Cybersecurity is a huge issue! If your IT team hasn’t come to you with a plan on how to protect your business, they might not be qualified to provide you with the level of support and protection you need, which is undoubtedly putting you at risk.

You want to work with an IT provider that takes cybersecurity seriously and is regularly proposing new solutions to keep you secure from hackers’ latest advances.

7. Do they provide detailed invoices that clearly explain what you are paying for?

Do you know exactly what you’re getting for your money? This problem shows up in one of a few ways. The most common thing we see is a client being charged a flat fee, but they have no idea what that service includes. Can they get help with their printer? How about sourcing new computers? What’s extra? You deserve to know.

Another issue is overcharging for a level of support that doesn’t reflect the price tag. Important: expensive support does not necessarily mean the service is better!

A common problem we hear about is when businesses hire an IT company because they offer a very low price and then end up ‘nickel and diming’ their clients for every small request to make up for the bottom-feeder price they’re charging.

When choosing an IT provider, make sure they’re willing to be 100% transparent about costs, so you always know where your money is going.

8. They carry cyber liability and errors and omissions insurance to protect you.

If your IT team creates a problem with your network that causes you to be down for hours or days, to lose data or to get hacked, who’s responsible? What if one of their technicians gets hurt at your office? Or damages your property while there?

In this litigious society we live in, you better make darn sure whomever you hire is adequately insured with both errors and omissions insurance, workers’ compensation and cyber liability—and don’t be shy about asking them to send you the policy to review!

9. They INSIST on doing periodic test restores of backups to make sure the data is not corrupt and could be restored in the event of a disaster.

If your IT provider isn’t regularly backing up your data and making sure it’s backed up, you could lose EVERYTHING if you need a restore. We have seen this happen. Make sure your IT company is treating your data as if it’s as valuable as their own.

10. They get projects done on time and on budget.

If your IT provider is constantly tacking on fees or delaying projects, it’s time to switch. Great IT providers accurately estimate project timelines and work hard to stick as closely to the schedule and budget as possible. Things can and will go wrong from time to time, but they should be quickly communicated with proposed solutions.

It’s time to stop settling for flat-out poor IT service. Tech nightmares should be a thing of the past. If you want to know what trustworthy, reliable IT support is, we’ll perform a FREE, no-obligation Network Assessment so you can see how our team of experts will work together to handle your network stress-free. We’ll provide optimization ideas, share if and where you could be vulnerable to a cybersecurity issue and leave you with a list of ways to improve the technology in your business.

To get started, click here to book your FREE Network Assessment now or call our office at 480-464-0202.