Why Managed I.T. Service?
Companies are flocking to managed IT services, but it's still worth asking: why? Why managed services? What is better about the managed services pre-emptive fix model than the break-fix model?
When you choose managed IT, you're choosing a trusted business partner. Your managed services provider (MSP) will handle managing, monitoring, and controlling your IT infrastructure. Managed IT services operate on a different paradigm than the typical break-fix IT model. Many (if not most) IT departments work on a break-fix system, where "if it ain't broke, you don't fix it." In other words, problems are handled as they arise. Managed IT, however, is all about preventative measures and routine sweeps to keep your system functioning at all times. Your MSP will be working around the clock to make sure problems are fixed before they arise, keeping your downtime to a minimum.
If this sounds too good to be true, consider why your MSP would use this approach. Preventative IT makes more sense for a services provider since a last-minute, emergency fix would be more expensive and more work for them than routine maintenance. It's in your provider's best interest to keep your system running at peak performance through virus scans, network monitoring, and routine backups than to manage the aftermath of a disaster.