16 Years of Experience
Having Issue With Computer Virus?
Are people in your address book responding to email messages you did not send? Are you having trouble printing or do you keep getting strange, threatening pop-up messages?
Sounds like you may have picked up a virus or some malware out there on the Internet. Taking care of infections early is important to prevent file corruption and data loss.
The good news is our Agents enjoy helping return infected technology to good health.
Contact one of our Online Agents, set up an appointment at your local Precinct, or have an Agent out to your home or office and let us stamp out that virus.
Choose Your Best Plan
Remote Virus & Malware Removal
Onsite Virus & Malware Removal
Frequently Asked Questions
Slower-than-normal performance, unable to launch programs, pop-ups and functions not working as it shoul. The only way to know for sure is to perform full computer scan for viruses.
The best solution is to have the cause of infection remove and files infected cleaned as soon as possible. Immediate action is needed, delaying leads to slower performance, data security issues and worse is data loss. Your virus or spyware problem is just a mouse click away. Through your high-speed internet connection, chat with our Technical Agent and we can address the issue remotely.
We try to remove the infections without affecting your data, but virus and spyware can be unpredictable. To prevent data loss, please backup your data first or have Geek Squad back it up for you under our Data Backup or Transfer service.
We can in some situations. Viruses can cause extensive damage and permanently delete data. However, there is a chance through Data Recovery that your data can be restored. Discuss any data loss with an Agent to determine if Data Recovery is the right option for you.
Yes. We will check and double-check that the virus, spyware and all malware are totally removed. We make sure that all causing applications and files are removed from your computer to stop the problem. Making sure no viruses and malware are left is our goal.
These issues are often the reason for slow computer perfomance. Viruses, spyware and malware most of the time use extra system resources like memory and processing, which can slow down a computer. Removing the infections will let your computer stretch and show you what it can really do.
There will be instances that the infection damaged the whole system severely, but we will keep trying until we have exhausted every option in virus removal. If we ever get to the point that another solutions is needed, we will guide you through the options to get your computer up and running as quickly as possible.