480-464-0202
Managed IT Services – Frequently Asked Questions
Our concern lies with you. Experience has repeatedly proven that our business’ success is a direct by-product of treating you with respect, focusing like crazy on improving your profitability and productivity, taking care of your business so well that you can’t help but tell your colleagues and friends about what we do, and doing the things we teach and recommend to our clients.
Absolutely, in fact, we encourage it. Technology is an important part of almost every organization’s long-term strategic planning and it’s what we’ve done for years. In addition, we specialize in helping businesses improve their efficiency and marketing with measurable results. As for the process, I use some standard and not-so-standard approaches, including SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis and additional interactive processes to draw out what SWOT might not tell us.
Many of the obstacles we see in a business tend to be resolved by simple procedure changes. Larger “step changes” often occur when I include technology into a solution, but there are many inexpensive steps a company can implement that will make a substantial difference in the bottom line. The best part of these changes is that they often provide you with the extra time and/or cash flow to make more substantial changes, and the whole thing feeds just keeps feeding upon its own success.
We answer our phones live 24/7. Why? Because many of the CEOs and executives we support work outside normal hours and find it to be the most productive time they have. If they cannot access their computer network AND can‘t get hold of anyone to help them, it‘s incredibly frustrating.
Our technicians are trained to have the heart of a teacher‘ and will take time to answer your questions and explain everything in simple terms.
We conduct quarterly review meetings with our clients to look for new ways to help improve their operations, lower costs, increase efficiencies and resolve any problems that may be arising. Our goal is help our clients be more profitable, efficient and competitive with these meetings.
Yes; our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems.
We do not allow our clients to use tape backups because they are incredibly unreliable. We make sure all of our clients have our Recover-IT light or Recover-IT Enterprise solution with instant bare metal restore, business continuity protection, and offsite data capability. Our motto is: There is No Time For Downtime.
We own the problems with all line of business applications for our clients. That doesn‘t mean we can fix faulty software – but we WILL be the liaison between you and your vendor to resolve problems you are having and make sure these applications work smoothly for you.
We feel WE should own the problem for our clients so they don‘t have to try and resolve any of these issues on their own – that‘s just plain old good service and something many computer guys won‘t do.
Managed IT means your entire technology environment is proactively monitored, maintained,
and secured—instead of waiting for things to break.
With CompuShooter LLC, we prevent downtime, security threats, and performance issues
before they impact your business. That means fewer interruptions, lower risk, and predictable IT
costs.
Most IT providers are reactive and charge by the hour.
CompuShooter operates as your outsourced IT department, delivering:
- Proactive monitoring and maintenance
- Industry-specific experience (medical, dental, veterinary, SMB)
- A dedicated team—not a one-person shop
- Clear communication and accountability
We’ve supported businesses since 2007, and most of our clients stay with us long-term because
we focus on results, not tickets.
Our Managed IT plans typically include:
- 24/7 system and security monitoring
- Unlimited remote support
- Onsite support when needed
- Advanced antivirus and ransomware protection
- Backup and disaster recovery monitoring
- Patch management and updates
- Network, firewall, and Wi-Fi management
- Vendor coordination (internet, VoIP, software)
- Strategic IT planning and guidance
All for a predictable monthly fee—no surprise invoices.
In most cases, Managed IT costs less than break-fix IT.
Businesses save money by avoiding:
- Emergency repair bills
- Downtime and lost productivity
- Security breaches and data loss
Clients often tell us they’re spending less overall while receiving better support and
protection.
That’s common—but one person can’t:
- Monitor systems 24/7
- Specialize in cybersecurity, backups, networking, and compliance
- Scale with your business growth
CompuShooter gives you a full IT team, proven processes, and enterprise-level tools—without
the cost of hiring in-house staff.
We response with in 5 minutes or less and most issues are resolved within minutes through
remote support.
- Critical issues are prioritized immediately
- Clear updates are provided throughout
- Onsite visits are scheduled quickly when needed
You’ll never wonder if your request was received or ignored.
Our focus is prevention—but if something happens:
- The issue is isolated immediately
- Systems are restored from secure backups
- We guide you through recovery step-by-step
- We coordinate with vendors and service providers
You’re never left to figure things out on your own.
Yes. We work with your current:
- Practice management software
- Line-of-business applications
- VoIP and internet providers
- Cloud platforms
We become your single point of contact, saving you time and frustration.
Our onboarding process is smooth and structured:
- Full IT and security assessment
- Backup and protection verification
- System cleanup and standardization
- Documentation and monitoring setup
- Ongoing optimization and support
Most clients say onboarding is easy and far less disruptive than expected.
We get this question quite often
It’s a fair question — and it deserves an honest answer.
First, because the responsibility is big.
At CompuShooter, we’re not just fixing computers when something breaks. We’re responsible for
keeping your business running, protecting your data, and making sure your team can work without
interruptions. When IT fails, businesses lose time, money, and trust — and we take that responsibility
seriously.
We don’t personally feel our service is expensive.
We believe it’s priced based on what we actually deliver.
Doing IT the right way means:
💻 24/7 proactive monitoring — we fix issues before you even notice them
🔐 Business-grade security — antivirus, patching, backups, and threat protection
👨 A dedicated IT team — not a one-man shop, but a full support team
⏱ Fast response times — when you need help, we respond quickly
📊 Planning & guidance — IT decisions aligned with your business goals
🧠 Clear documentation & continuity — no guesswork, no single point of failure
All of this is included in our Managed IT — and all of it has real cost behind it.
About our pricing
Clients aren’t paying for “an hour of IT.”
They’re paying for experience, systems, accountability, and peace of mind.
CompuShooter has been supporting businesses since 2007, and we’ve seen firsthand how bad IT causes
stress, downtime, and expensive surprises. We’ve also helped many businesses along the way —
sometimes without charging — because we genuinely care.
But like any professional service, pricing is ultimately based on responsibility, demand, and the value
delivered.
That’s the reality — and that’s the explanation.
So were curious 👇
What do you personally value most in an IT provider?
Fast response? Security? Reliability? Clear communication? Proactive support?
Getting started is simple and pressure-free.
📞 Call : 480-464-0202
📧 Email: [email protected]
We’ll review your current setup, identify risks, and show you how Managed IT can reduce stress,
downtime, and costs.
Managed IT isn’t just about fixing computers—it’s about peace of mind.
With CompuShooter, your technology works for your business, not against it.
The 4 Most Costly Misconceptions About Managed IT Services And Computer Maintenance And Repair
This is probably one of the biggest and most costly misconception that business owners have. Usually this is because they‘ve been fortunate enough to never have encountered a major disaster; but that‘s similar to someone thinking they don‘t need to wear a seat belt when driving a car because they‘ve never had an accident.
Computer networks are complex and dynamic systems that need regular updates and maintenance to stay up, running fast and problem free. In fact, it‘s surprising how fast a brand-new PC will slow down after a few weeks of use without proper updates and maintenance.
Here are just a FEW of the critical updates that need to be done on a weekly – if not daily – basis:
- Security patches applied – with NEW viruses and hacker attacks cropping up DAILY, this is a CRITICAL part of maintaining your network.
- Antivirus updates and monitoring
- Firewall updates and monitoring
- Backup monitoring and test restores
- Spam filter installation and updates
- Spyware detection and removal
- Monitoring disk space on workstations and servers
- Monitoring hardware for signs of failure
- Optimizing systems for maximum speed
Just like a car, if you don‘t change the oil, replace the filter, rotate the tires, flush the transmission, and perform other regular maintenance on your car, it will eventually break down and cost you FAR MORE to repair than the cost of the basic maintenance – and cars are far simpler than a computer network!
If your computer support tech does not insist on some type of regular, automated monitoring or maintenance of your network, then DO NOT HIRE THEM. Lack of system maintenance is the NUMBER ONE reason most people end up losing valuable files and incurring heavy computer repair bills. If your technician isn‘t offering you these services, you need to find someone else to support your computer or network for two reasons:
- Either they don‘t know enough to make this recommendation, which is a sure sign they are horribly inexperienced, OR
- They recognize that they are profiting from your computer problems and don‘t want to recommend steps towards preventing you from needing their help on an ongoing basis. After all, they‘ll get paid MORE to remove a virus than to make sure your system is patched, updated and secured (which can be done quickly and inexpensively with good monitoring). Either reason is a good one to get as far away from that person as possible!
Most people look for a part time ―guru‖ for one reason: to save a few bucks; but this often comes back to haunt them. We frequently get calls from business owners who desperately need our help to get them back up and running or to clean up a mess that was caused by an inexperienced neighbor, friend, or relative who was just trying to help. If the person you have working on your machine does not do computer repair and support for a living, there is a good chance they won‘t have the knowledge or experience to truly help you – they are a hobbyist at best. And do you really want a part-time, inexperienced person responsible for handling something as important as your data and computer network? As with everything in life, you get what you pay for. That‘s not to say you need to go broke to find a great technician, but you shouldn‘t be choosing someone on price alone.
As I always state to all my prospect customers, you get what you pay for. A cheap price usually means a cheap job. Really good technicians do NOT work cheap because they are in high demand just like every other professional service category. The only technicians that will work cheap are those that are just starting and they are grossly inexperienced. And some shops will hire college kids or newbie technicians because they will work for next to nothing to gain experience, OR they allow interns to support your network because they don‘t have to pay them at all – but what you don‘t realize is than an inexperienced technician like this can end up costing more because:
- They improperly diagnose problems, which mean you‘re paying them to fix the WRONG thing and STILL won‘t resolve your problem.
- They could take 3 to 5 times as long to do the same repair an experienced technician could fix quickly. Again, you‘re paying for those extra hours.
- They could do MORE damage, costing you more money and downtime. With your client data, accounting records, e-mail and other critical data at stake, do you REALLY want the lowest-priced shop working on your machine? We take the view that most people want value for money and simply want the job done right. You will find that we are not the cheapest, but we don‘t apologize for that. As the owner, I decided a long time ago that I would rather explain our higher rates ONE TIME than to make excuses for POOR SERVICE forever. That said, weren‘t not the most expensive either. We simply feel that we should offer a good service at a fair price.
If someone brought that to us, we would just plug it back in and not charge them; but without SEEING the machine, we could have never diagnosed that over the phone. Also, some consultants will quote you a cheap rate over the phone to get in the door, but then jack up the prices once they get in your office by taking 3 times as long, selling you add-ons and up-sells, etc.
And finally, reputable firms don‘t charge by the hour anyway — they give you a fixed fix, flat rate. Here‘s why… One of the easiest ways to take advantage of a customer is to get them to agree to a time and materials repair. Unless you know what‘s wrong and how long it should take, they can soak you on the fees.
And what are you going to do when they get 5-6 hours into a repair or project and then spring on you the news that it will take even longer than they anticipated to fix, costing you MORE money?