If you use break/fix IT
Why pay monthly when we only call IT when something breaks?
Rarely calling IT does not mean anyone is looking after your systems. With break/fix, a problem may already be stopping work by the time you call. Managed IT gives covered systems ongoing attention and a plan for support.
Isn't break/fix cheaper?
It can look cheaper during a quiet month. Compare a full year of repair bills, emergency charges, staff time lost, and repeat problems. Managed IT will not save every business money every year, but it can make costs more predictable and help reduce avoidable interruptions.
What if our computers seem fine?
That is a good time to check them. A working computer does not tell you whether updates are current, backups can be restored, or a developing problem is being noticed.
What if we hardly ever need support?
You should not have to buy more than you need. Ask about monitoring as a proactive first step, remote support for routine issues, or an onsite plan with a scheduled weekly visit. Monitoring alone does not include unlimited help desk or onsite support.
If you already have a provider
Why consider switching if we already pay an IT company?
If your team waits too long for help, sees the same problems return, or cannot get clear answers about monitoring and backups, it is reasonable to seek a second opinion. You do not have to decide to switch first.
Do we need to tell our current provider before speaking with you?
No. We can discuss your concerns, agreement, and possible transition privately. We would contact your current provider only as part of a plan you authorize.
Could we lose access to email, files, or other systems?
A transition plan must account for key accounts, administrator access, email, files, backups, and vendors before agreed changes. No responsible provider can promise zero risk; we identify dependencies and plan the order of work with you.
Will switching cause downtime?
It depends on your setup. Some changes may have little noticeable impact; others may need a planned maintenance window. We explain expected interruptions and schedule work around your business needs.
Working with CompuShooter
Does Managed IT include everything?
No. Your plan defines what is covered. Equipment, licenses, migrations, major projects, and work outside the plan may cost extra. We explain those items before you decide.
How do we know you will respond when we need help?
Ask for the response terms in your proposed plan. We explain how to reach support, how urgent issues are prioritized, and the difference between acknowledging an issue, beginning work, and resolving it.
Will we have to replace all our equipment?
Not automatically. We review what works, what causes trouble, and what may pose a risk. If we recommend replacement, we explain why so you can plan and decide.
Are we locked into a long-term contract?
We will review the written contract term, renewal and cancellation terms, plan coverage, and any onboarding charges with you before you sign.
Can you review our IT before we decide?
Yes. The $295 onsite IT assessment helps identify recurring problems, key systems, access concerns, backups, and priorities. It is not a commitment to switch. If you choose CompuShooter's service, we credit the full $295 fee toward it.