As much as we love and enjoy doing our jobs, there are just some days when the usual drive we feel to do our work is not present. Without any warning, it happens to even the best of us, whether we’re an IT personnel, writer, banker or salesman. And yes, we can imagine that this happens more often to those who are under pressure every minute they perform their duties… such as people working in call centers.
Good thing, companies have come up with different ways of helping call center agents cope with all the stress that comes with their job. Proven to be effective among these methods is via teambuilding activities. With the objective of improving an employee’s productivity and motivation, these are helpful in encouraging communication, social and leadership skills.
As teambuilding activities come in various types, the key to selecting the right kind to use is determining each activity’s goals and ensuring that the attendees have a clear grasp of the purposes of such. All activities that your HR or training department has planned need to require each attendee to participate in order for the overall objective to be achieved.
Some games are conceptualized to foster one’s IQ and creativity but more important than that, they also help attendees to know one another better; thereby improving their relationship both professionally and personally. This is essential to promoting a harmonious relationship between call center agents so that daily operations would flow smoothly.
Other types of games employ physical strength but also encourage teamwork. Some examples are obstacle races, tug-of-war and sports games like soccer, volleyball, baseball and basketball. These games not only help in promoting self-confidence, self-control, discipline and respect for team members, they likewise serve as an outlet for all the stress and tension relating to work and problems at home.
Going out for dinner or lunch in a restaurant, going to the beach or on a long drive to visit new sites may seem like the usual outings but can still do much when it comes to transforming an employee’s aura. Albeit a short time, a change of scenery can help them unwind and relax so that when they return to face their usual calls of everyday issues, their spirits are renewed, refreshed and in better form.
Yes, all these teambuilding activities are expensive and just may reach a small fortune if there are quite a number of attendees but if you think about the benefits it’s sure to give to your call center agents, it’s one worthy expense.
Not only will their motivation and productivity improve, such activities will help give them balance both in the physical and emotional aspect, boost morale and allow them the chance to be themselves among peers. Overall, the result of having happier and more satisfied employees is, in itself, the best return of investment.
If you are a company needing of call center agents to handle your business operations, we, at Compushooter, can certainly help you in outsourcing the necessary employees as well as providing the whole set-up. Call us today at 480-464-0202!
