Customers who had their computers malfunction after upgrading to the new Windows 10 might have good news going your way. Microsoft has been urged to pay compensation to customers that have suffered due to it.
Tons of complains have been raised since the year of releasing Windows 10 specially when their computers upgraded without permission and some of the computers that got upgraded ceased to function.
The consumer watchdog has been barking on Microsoft to “honour consumers’ rights” and compensate those who have suffered from problems, including lost files, email accounts no longer syncing and failed WiFi connection.
There are also customers who had their webcams fail, including devices like printers and speakers after the said upgrade.
People need computers more than ever. Every day tasks are crippled when computers stop working. Since many people have been having issues with Windows 10, as per Alex Neill who is the director of policy at Which? it becomes frustrating and stressful for users.
Which? was able to determine that roughly 12 percent of consumers went back to their older windows versions after running into problems. They have conducted a survey and among 5,596 British customers, 2,500 people who have upgraded experience issues.
IT has been a no-brainer that Microsoft has been “nagging” users to upgrade to Windows 10 due to the fact it has been doing unrelenting notifications and in some instances, upgraded without users permission.
The company, which paid US customer Teri Goldstein $10,000 (£7,700) in compensation after a failed Windows 10 update left her computer unusable for days, has been accused of neglecting to help customers who have experienced problems after upgrading.
A ton of UK customers have told the Telegraph that Microsoft failed or neglected to help them with the issue once their computer stopped working due to downloading Windows 10 and the latest Windows 10 anniversary update released this summer.
Accountant Ron Bowen was out of work for nearly a week after his machine upgraded to Windows 10 without, he previously told the Telegraph.
“I was watching my computer screen and suddenly it said that it was downloading updates,” said Bowen, who then called Microsoft who helped him reinstate Windows 8.
But when he tried to turn on his computer again it came up with an error message. “In the end Microsoft said ‘I’m sorry but something has corrupted in the computer and we cannot do anything else for you’,” he said.
Microsoft should definitely improve customer service. According to Which? they should repair and compensate customers who experience damage, losses and downtime since it is the same rights that apply to digital goods which serves the same purpose as traditional product.
A spokesman for Microsoft said: “The Windows 10 upgrade is designed to help people take advantage of the most secure and productive Windows. Should a customer need help with the upgrade experience, we have numerous options, including free customer support.”