Your Staff’s Productivity and the Ability to Beat Deadlines!
If you’re a small business owner, you probably don’t have an IT department. So how do you manage the technology in your company? In too many cases, the answer is: not well, or by the seat of our pants. But there small businesses can adopt more effective approaches to IT management, and there are very compelling reasons why they should.
Hiring a full-time dedicated IT staff is one solution, and it may be a more reasonable and affordable strategy than many small business owners think. But there are other solutions as well, including using managed service providers (MSPs) that deliver some or all services remotely, helping to reduce IT management costs.
The Financial Risk of Poor IT Management
“When a Financial Business Server or network goes down, and it’s not if, it’s when, you’ll be losing time and money and productivity. “Employee’s can’t do their jobs; they can’t enter or make entry to their database and access their email, for example. The cost of not performing well in this area is going to show up on the bottom line.”
For some businesses, such as small law firms where attorneys charge high hourly rates, costs can mount quickly if employees are unable to access information or systems they need to do their jobs. But it’s not just loss of access. Neglecting software patches or anti-virus updates — important parts of system maintenance — can result in costly malware infections. If you lose private customer data to hackers, for example, you’ll likely lose customers.
“These kinds of situations can be absolutely catastrophic for a small business.”
What’s the Managed IT Services Model All About?
Using a managed approach to IT, you’re turning over the responsibility for your IT needs to a Managed Service Provider (MSP) who takes a proactive approach to monitoring your system. Outsourcing the daily management of your system to a MSP gives you the advantage of preventative care. The MSP will work hard to identify potential challenges and threats to your IT system and solve them before they disrupt operations. Because you’re dealing with an IT professional that takes pride in keeping up with the latest trends, best practices, and newest software, you can be confident that they’ll keep your system up-to-date and running at maximum efficiency. MSPs also offer peace of mind that you can’t get with break fix. When your server shuts down, you’ve got a professional who is already familiar with your system standing by to get your business back up and running.
MSPs commonly provide 24/7 technical support and help desk services. With the managed model, budgeting your IT service expense is much easier than with the break fix model. You’ll most likely pay an upfront setup fee for a managed service, and be billed a set rate (or near-set rate) monthly. If you are interested in how you can benefit strategically, financially, and technologically by working with an MSP
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