Why Should You Care?
The managed IT services model and the break fix IT model each offer pros and cons. We’ll sort through the basics of the two and help you determine which one best supports the requirements and budget of your small business.
What are Managed Services?
Managed services providers can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professional lets you concentrate on running your business, with fewer interruptions due to IT issues.
MSPs act as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock—freeing up your IT staff to focus on higher-value projects. By proactively monitoring and maintaining your systems, an MSP can help you avoid many technology problems in the first place. Should an issue occur, an experienced MSP can troubleshoot and resolve it more efficiently.
How Does the Break Fix IT Model Operate?
While you are relieved of the monthly service fee associated with the managed model, you’re costs for repairs, consultations and hourly labor are unpredictable with the beak fix approach. Budgeting with break fix is nearly impossible. Your system is also likely to be down for longer than with the managed approach because you’re technician won’t have a history of working with your system and it could take him or her much longer to identify and fix the problem.
It’s never a good time for an IT meltdown. And as luck would have it, they seem to occur at the very worst moments. You’re putting the finishing touches on a major report or collecting data for that once in a lifetime job bid and an IT mishap strikes. All operations come to a screeching halt and productivity is derailed. Even the most basic IT problem can have catastrophic implications.
When choosing between managed and break fix IT models, you should consider how much your business’ survival depends on your IT system and how much an IT problem will cost your business in downtime. Can you afford to put off maintenance of your system and risk a full fledge IT fiasco? Or are you willing to pay a monthly fee to possibly keep the problem from occurring in the first place? Only you know what your budget can handle, but keep in mind that paying a monthly fee for a professional to handle your IT headaches not only minimizes productivity disruptions, it can free you to focus on doing what you do best: growing your business.
If you are interested in how you can benefit strategically, financially, and technologically by working with an MSP.