You may exude confidence but for sure, every now and then, there are still instances when your nervousness gets the better of you just like that job interview you’re about to have. Being able to give impressive answers that shed light to your personality can be daunting. And if this company you’re applying for happens to focus on customer service, all the more trickier it gets because this requires you to have all the personality there is.
As overused as it may be, what really helps when you’re being interviewed for a call center agent position is just to be yourself. This helps ease your tension as all it really requires from you is just to be honest. Keep in mid that albeit you’re essentially selling the best of yourself, it doesn’t help if you lie about knowing a particular skill.
Everything that you will tell your interviewer will be placed in your 201 file and chances are, would also be remembered; thus, granted that you have given a good initial impression with your claimed talent or skill, there will surely come a time when you will have to show this ability. If they will find out that you actually don’t have anything to show, that can be pretty embarrassing and serves as an X mark on your credibility.
If you honestly don’t know a particular skill that’s needed in the position you are applying for, don’t be afraid or ashamed to admit it. If there’s anything that an employer really appreciates, it’s honesty. Say that this isn’t one of your stronger points; however, express your willingness to undergo training in order to learn that particular skill.
By handling it this way, you’ve shown not just truthfulness but an open-minded attitude to learning new things as well. This makes you the kind of employee who wants to develop in order to be more productive for the company.
As the focus of call centers is customer care, you’re sure to be asked how you would handle calls in certain situations. Even if you may not have much experience in this area, the main rule to remember is to never end your call with an unhappy and dissatisfied client. Although sometimes hard, keep your disposition cheerful and attend to the client’s issues with the aim of always giving quality service.
Now, it’s a given fact that the salary call centers give is quite generous. Their starting rate is also higher compared to the minimum wage given by regular companies and a real huge help in getting through monthly expenses.
When asked why you’re applying for a call center agent position though, don’t give that as you reason as it would only give an impression that all you’re after is the financial rewards and using them as a training ground to earn even higher pay once you’ve had enough experience. The main problem call centers face is employee retention; thus, they’re looking for loyal and committed applicants who are here to stay.
What would be ideal to do is to keep your answers focused on your knowledge about their establishment and why you aspire to be their employee in the first place. What do you see in their company that makes you want to be a part of it? These attributes are what makes an employee proud to be a certain establishment because it shows credibility.
Your interviewer may also ask how well you can handle the pressure and the stress that come with being a call center agent. Such factors include having to deal with callers of different personalities and to adjust to a shifting schedule which may require you to work the graveyard slot.
This question shows the interviewer how well you really understand the kind of job you’re getting yourself into and for what positive and negative aspects it entails. Your answer must show that you have clearly grasped what it really means to be a call center agent because for what attractive salary it gives, it’s also the kind of work that challenges your patience, self control, critical thinking and comprehension skills to the very core. The stress you’ll go through in the process is not something to kid around with so make sure that you have what it takes to handle it.